Health consultation for all participants : SoalSekolahmu

Use the health assistance features of BPJS Call Center Access 4

The era of digitalization has changed people’s lifestyles, one of which is access to BPJS call centers.   If, in the past, consumers or BPJS members had to go to the nearest branch, it is no longer necessary to come directly as there are various alternatives to accessing support services.

Especially in the midst of the current pandemic, activities outside the home are limited and many offices prefer to empower their home workers. Minimizing operational activities in the office will certainly have an impact on consumer service. As a result, many services are diverted to online methods.

You may be wondering if this telephone service can be useful, especially for accessing the best health services. In fact, the existence of a help desk really does provide a lot of convenience for consumers, especially members who pay dues. Because it is not necessary to visit the branch.

With the BPJS call center as a centralized help desk, participants can take care of social security without worrying about not being served or having to deal with an infectious queue. The services of the BPJS help center can be contacted via the line: 1500-400 and free access every day for 24 hours.

There are 4 facilities accessible through this help center, namely registration, data change, information services and complaints, and health consultations. If you encounter any of these problems, you can call the hotline number directly for assistance. Here’s an additional explanation of the support services.

Registration of new members of BPJS Kesehatan

To become a member of the Health Social Security Organization Agency, you must first register. Usually, the registration process requires potential registrants or their representatives to go directly to the organizer’s office and follow the direct registration procedure. However, this is currently not possible, so it must be done through the help center.

You can use the registration service via the hotline available at any time to register. The BPJS call center will serve the registration process according to the procedures carried out, for example in the direct office, so that you do not have to provide time if you choose to register through this help center.

Some of the things needed as data for the registration process are family card numbers, national identity numbers (KTP), active phone numbers,  active email  addresses, and bank account numbers.   After entering the information through  customer service, determine the choice of healthcare facilities.

When choosing a health facility, it must be tailored to needs and capabilities. Because each type of health facility will have different contributions. For this, you must check the amount of the contribution for each institution. Then, check the email to see the virtual account number when the registration is successful.

The BPJS call centre offers the possibility of making new registrations for participants and their dependents. For example, you have dependent children and a wife or husband. It can even add parents, siblings or other families who are dependent.

Edit data for paid independent participants

Another problem that often requires a user of a national health social security card to go to an official branch to take care of it is when he wants to change the data of his declaration of membership. Changing participant data can be done online, especially when you use a mobile app.

If you can’t use the mobile app, another way to do so is to contact support. Participants can change data, such as member identity, healthcare facilities, selection of inpatient classroom classes, and other membership-related issues, such as address changes.

The use of the BPJS call center as a help desk modifies the data of the participants, has requirements that must be met, namely the membership must be held for more than 90 days in a type of health facility if you want to change the type of health facility or change the identity data of the participants.

You can also change the level of the class of care to require that only members who pay dues have a chance  to participate in the change. Additional clauses in the requirements, participants must be registered for at least 1 year on the same category of care. Payment of dues must be paid without arrears during the registration period.

The data change period from the period of your request is 1 to 7 working days. You can check for changes by accessing the site or using the app, you can also contact the Help Center so that you can get the latest information from the data changes made.

Health consultation for all participants

Recording and modifying data is part of the bureaucracy that can be taken care of with the BPJS call center.   However, this is not the whole function of the Help Center. You will also have the opportunity to make a health consultation by asking the doctor directly.

This consultation service offers the opportunity to ask various health questions that have been a question mark in you. There are services of general practitioners to help you answer your questions, as well as specialists for more specific management of the disease.

This service is also available 24 hours a day so that in case of confusion about health problems, members can consult immediately by phone without going directly to a doctor’s office. This service applies to all BPJS members, independent and non-independent.

Access to health information and consultations through the BPJS Call Centre is an effort to provide free health consultation services to make it easier for members to get the best service at all times. Especially in today’s digital age, this health feature is increasingly important and very useful for the community, as access is quick and easy.

Centralized Information and Complaints Service

There are many functions of the Help Centre that facilitate the work of members, including the provision of information services. If you encounter confusion on various issues related to membership, such as membership status, how to pay dues, how to care for healthcare facilities, it is appropriate to take the policy of contacting the help center.

Especially if you are a new member who does not understand how to join BPJS and has a lot of questions. The existence of the BPJS call center will provide real assistance and detailed explanations of everything related to your membership. A help center will be the best way to get accurate information.

Not only by providing accurate information, you can also complain about the problems you are facing. For example, membership that is inactive even if it has been registered for more than a week so that members cannot access health facilities. This problem should definitely be solved immediately because the pain occurred unexpectedly.

In addition, the problem of contributions that can not cover all hospital costs, so you still have to pay. This often happens due to the lack of information provided by BPJS Kesehatan or the lack of knowledge of members about health facilities in the claims section.

The complexity of BPJS Kesehatan’s service flow is sometimes also an obstacle, so members often have problems with the bureaucracy of multi-level services or services in hospitals. When this problem occurs, you can use the Help Center to help troubleshoot the problem.

When you encounter problems when claiming BPJS Kesehatan, you do not need to panic, especially when you are emotional in the hospital, causing new problems. The thing to do is to ask for help through the Help Center and then fix the problem. There is no need to go to the branch, as the call center can help you.

The existence of the 1500 400 help center service is a very profitable thing for members. a systematic, fast, reliable service, and can be contacted at any time provides a breath of fresh air to the participants. Now, if you need information, bureaucratic access or health consultations, you can contact the BPJS call center.

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