Every user of this Indosat provider sometimes does not understand very well how to recharge, check, and transfer indosat credit to fellow users. In fact, the provider has provided this feature to make it easier for you to still be able to communicate over the phone.
This credit transfer feature is indeed very helpful, especially when you need a temporary pulse in order to still be able to communicate. However, there are some requirements to be able to use the feature. Thus, not all users can transfer credits.
If it is considered that it does not meet the requirements and conditions of Indosat, it can be ascertained if the request for credit transfer to fellow users cannot be processed. Therefore, users can contact Indosat customer service if they experience problems in using this feature.
Terms and Conditions to Be Able to Use the Credit Transfer Feature
Indeed, all users have the right to use the credit send feature provided by the provider. It’s just that provider managers such as Indosat certainly apply some terms and conditions to users to use the feature.
So, users must meet the applicable requirements and conditions in order to use the credit transfer feature. The first terms and conditions, Indosat card has been used at least 180 days before using indosat credit transfer feature.
And then, the grace period of the card is at least still 30 days ahead. The second term and condition, there is a minimum limit for one credit transfer request.
Indosat provider itself stipulates that the minimum credit transferred is Rp. 5,000. If you send a credit transfer below Rp. 5,000, Indosat will not process the request submitted. And then, there is a fee charged to users for one credit transfer of Rp. 600 per transaction.
Third terms and conditions, the remaining sender’s credit must be above Rp. 5,000. That is, when you send a credit to fellow users, the remaining credit must be above Rp. 5,000. For example, you have a credit of Rp. 100,000.
You send a credit to a fellow Indosat user of Rp. 10,000. Thus, the credit transfer process is declared successful because it is in accordance with the applicable terms and conditions. In addition, the credit resulting from the transfer of fellow users does not add to the active period of the Indosat starter pack used.
Indosat Credit Transfer Method to Fellow Users
After knowing the terms and conditions in using the credit transfer feature, then you can immediately try it. Noted, there are 2 credit transfer methods that can be used by Indosat provider users.
So, you can choose one of 2 methods provided by the provider. Therefore, here are 2 methods of credit transfer to fellow Indosat users that you can use. Among them are as follows:
- Credit Transfer Via Short Message (SMS)
The first method for transferring credit to fellow Indosat users can be done via short message or SMS. The method is also very easy. First, open the short message (SMS) menu.
Use the message format for credit transfer, namely type Credit Transfer (space) The intended Indosat Number (space) the number of credits to be transferred. For example, Credit Transfer 08560492xxx 15000.
Then, send the Indosat credit transfer message format to number 151. After that, press send message. Wait a while until you get an SMS reply. You will get a credit delivery token code.
Then, reply to the message with the OK (space) format of the token code obtained to number 151. Wait a while for the credit transfer request to be responded to by the Indosat provider.
- Credit Transfer Via USSD Call
Now, Indosat credit transfer can be via USSD call. There are two types of credit transfers through USSD calls, namely for prepaid and postpaid Indosat providers. For prepaid Indosat users, please do the following steps.
First, press *123*151# and then press the call button. Then press the number 1, then press reply. Please enter the intended number. Then, the nominal input of the transferred pulse. After that, press the number 1 to confirm the credit transfer.
For postpaid users, the first step is to dial *123*7*1*6*1# and then press call. Then, press the number 1 to confirm the credit transfer. Please enter the destination number. Then, also enter the nominal credit transferred. After that, press the number 1 to confirm the number and nominal credit transferred.
Limits for Using Indosat Credit Transfer Feature to Fellow Users
Indosat providers certainly limit users to use the credit transfer feature. when you have passed the credit transfer threshold specified by the provider, then the request to send the credit to fellow users cannot be processed.
Indosat users are only allowed to transfer credits with a total accumulation of around Rp. 200,000 per day. You are free to submit a request to send credit to fellow Indosat several times.
It’s just that the total accumulation of credit delivery requests must be below Rp. 200,000. If it has crossed the line, then Indosat’s credit transfer request cannot be processed by the provider. Therefore, you must be wiser in using these features. The goal is that you can help fellow users who need emergency credit.
How to Overcome Failure using the Credit Transfer Feature
The possibility of failure of the transaction to send credit to fellow Indosat users can happen. There are several things that cause the request you submit cannot be processed by the provider. That’s certainly very disturbing. Remember, the person we sent this emergency credit to is in dire need.
If the Indosat credit transfer is declared a failure or unsuccessful even though it is in accordance with the applicable terms and conditions, then you can contact Indosat customer service. It is easy to be able to connect with this customer service from Indosat.
First, you can contact the call center via interactive phone at (021) 30003000 (for landlines) or at 100 and 185 (smartphone users). Indosat’s call center number is active 24 hours. So, you can contact the call center when you experience problems.
In addition, you can also send direct messages (DM) via Twitter on the IndosatCare account. Please convey the complaints you have experienced, such as the failure of credit transfer to fellow users.
In addition, you can also contact customer service through Facebook at Indosat Oredoo. And finally, you can submit complaints related to Indosat credit transfer problems through the application. Indosat Oredoo’s MyIm3 application serves all complaints experienced by customers, such as failed credit transfers.
The customer service of the MyIm3 application is also active 24 hours in 7 days. Therefore, you can immediately report all the obstacles experienced through the MyIm3 application call center. That way, all problems can be handled immediately by Indosat customer service.
Sometimes, some people run out of pulses in an emergency. For this reason, Indosat provides a credit transfer feature to fellow users. There are several terms and conditions for using the feature. After that, know the pulse how to transfer Indosat credit to fellow users.