Batik Air Call Center can be contacted 24 hours a day
Batik Air call center is a service that helps customers get information or file complaints. The development of technology makes the industry capable of establishing good communication with its customers. Increasing services makes airline quality even greater.
Through the Call Center, users can make phone calls with different needs. Customers can request information in terms of flights or file complaints about services received from the airline. This communication can force the aircarrier to obtain reciprocity for the services provided for later evaluation.
Call center staff play an important role in building good communication with customers. They must have sufficient knowledge in the field of geography, such as the route of the aircraft area to the time zone. Personnel must understand the route taken by the aircraft and the division of time zones.
Not quite there, staff must be aware of airline tickets and other services offered by the airline. Staff must know in detail about plane tickets ranging from prices, how to book, how to change the departure schedule to how to cancel tickets.
The most important thing that the Call Center staff needs to master is good communication skills. Staff must be able to understand customer requests or complaints. They must also provide information or solutions in an appropriate, efficient and effective way of speaking.
The communication skills possessed by staff will make customers feel satisfied after a call with the Batik Air Call Center. Because, customers want an explanation of the information or solution about the complaint. If the communication skills of the staff are poor, it will disappoint customers.
O aviokompaniji water batik
Batik Air is a subsidiary of private airline Lion Air. The branch is run in the full service category. It first operated on May 3, 2013. The first route to run is from Jakarta to Manad and Balikpapan.
Batik Air formed Lion Air because it could not handle the rise in additions to passengers. Therefore, the company founded a new airline. The company has brought 5 Boeing 737 aircraft to the new airline so that it can cope with the increasing number of passengers.
The airline has flight routes to 59 destinations at home and abroad. The airline arrives on the islands of Kalimantan, Nusa Tenggara, Maluku, Papua, Sulawesi to Sumatra. In the scope of foreign countries, including Malaysia, Singapore, Vietnam to Saudi Arabia.
At first, he flew only ten Boeing 737-900ER aircraft. So far, he has operated a fleet of 74 aircraft. The types of aircraft owned consist of the Airbus A320-200, Boeing 737-800, Boeing 737-900ER, Boeing 737-8 and Boeing 737-9.
Despite the status of a subsidiary, the intended facilities are no less competitive than the parent company. One of the facilities is Batik Air call center which can accommodate customer complaints and provide them with solutions. This property can also convey information requested by customers.
Services provided by Batik Air
Batik Air is classified as an extraordinary airline. He managed to win many awards such as the ISSA. This award in the passenger safety standards sector was presented by IATA in January 2016. The award is classified as a good reward.
The next award is the ISO standard. It received an ISO 9001:2005 license as the airline that has the best delay control. As a private airline, this award proves the best management. Not all private airlines are able to achieve this award.
In addition to winning awards, it also has a number of advantages in the services it offers. Having economy and business class, the airline offers a variety of facilities. Offered at low prices, the airline has television screens, snacks and spacious luggage.
In terms of facilities and infrastructure, the airline has an independent maintenance center called Batam Aero Technic. In addition, this company also provides accommodation to its employees ranging from ground crew to flight crew. Although it has only the status of a private company, Batik Air is able to provide a variety of amenities.
Batik Air continues to build facilities that support the aviation business. These facilities are training buildings, hotels and squares. It did not stop there, an air line delivery service under the name Lion Parcel was also created. The airline continues to make improvements and build facilities to improve services.
Batik Air has a difference with Lion Air which is very often involved in plane crashes. This airline is safer compared to the parent company, so it has many customers. Batik Air call center is one of the services created to build good customer relationships.
Kako kontaktirati Batik Air Call Center
Batik Air call center can be contacted in different ways. One of them is to visit the headquarters directly. The office is located at the headquarters of batik airport office, Lion Air Tower, Jl. Gajah Mada No.7 Central Jakarta.
In addition to being able to come to headquarters, you can also contact batik air call center with email lines, social networks or phone numbers. The airline’s email was email@example.com. The seat phone numbers are 080 4177 8899 and 021-6379 8000.
In addition to the headquarters, you can find branches in your city. Each branch also has a phone number if you don’t want to come to the office. The airline’s subsidiaries have expanded almost across Indonesia. You can easily find a branch.
Batik Air call center can also be contacted even though the customer is abroad. Customers can still request information or file complaints about airline services. These advantages provide convenience to customers.
Important things about Batik Air Call Center
There are several things to note about the BatandK Air call center. First, the service eats impulses. This means that you need to have credit on your mobile phone before calling the call center. If you don’t have credit, you can make landline calls.
Batik Air call center is available within 24 hours and for rest. If you need information or want to file a complaint outside office hours, you can do so by phone. The staff will provide answers quickly and friendlyly.
You can contact Batik air call center to get information about flight prices, flight routes on specific dates or days, information on how to book and pay for airline tickets, how to change departure schedules, and even how to cancel plane tickets.
In addition to obtaining information, customers can file complaints with batik air call center. Complaints that are usually filed relate to high ticket prices, difficulties with booking tickets, problems with delays, difficulties with changing the schedule of departures to ticket cancellations.
Users can request information through the call center. In addition, customers can also file complaints about services received from airlines. Customers can get a solution after contacting Batik Air call center. The staff will give a quick and friendly response.